I no longer provide international services or shipping in my shop. Please use a USA proxy for any orders you may place.
Refunds/Exchanges:
I do NOT accept refunds, cancellations or exchanges on any orders, NO EXCEPTIONS. If you are dissatisfied with your purchase or something is wrong with the item, please contact me within 14 days after arrival and we can try to work something out.
Pre-Orders:
Preorders can take anywhere from 8-12+ months to produce depending on the complexity of the design and manufacture being used. If you're unhappy with the wait time, I would recommend buying the item once it is in stock as I can not guarantee an exact completion date. My designs take a very long time to produce, if you don't want to wait long periods of time, I would suggest waiting for in hands.
By purchasing a pre-order, you understand that this is NOT an in hand item and you are agreeing to wait for the item to be produced. By purchasing, you understand that this is a commitment purchase. Pre-Orders are NON-REFUNDABLE! NO EXCEPTIONS!
A lot of my older designs have been moved to a different manufacturer and is being slowly self funded by me. This has unfortunately caused a huge delay in production for some pins. I deeply apologize for any inconvenience but I appreciate the patience. If you are dissatisfied with the wait time I would recommend purchasing once in hand (if any) as I can not guarantee a completion date.
Please do NOT purchase in-stock items with preorders, it will result in longer wait times. I will ship out your order once all items are in hand if this happens. I will no longer be sending out partial orders.
By placing multiple preorders together, you will most likely increase your wait time as different preorders are in different stages of production. I will not ship them out until all preorders are in hand.
Reselling/Trading:
You are allowed to re-sell any in-hand or preorder items. I will happily change the shipping address for preorders or in-hand items that haven't shipped yet. Once the label has been made, I can no longer change the shipping address. You can trade in-hand or preorders, I don't mind what you do, you bought them. I don't have any restrictions on my pins.
Combined Shipping and Address Changes:
I do NOT combine orders so make sure you get everything you want in one cart to avoid paying additional shipping fees. If I do combine your orders PER YOUR REQUEST, I do NOT refund excess shipping costs due to the fact that bigcartel charges ME a fee to do so, so I loose money! So I don't combine orders, it also makes making mistakes ten times easier to do.
I will happily change your shipping address if needed. Please contact me via email about address changes along with your order number. Do NOT DM me!
Processing Times and Shipping:
Processing times can range from 1-3 weeks unless stated otherwise on the product page.
Shipping time can range from 3-6+ business days in the United States once it has been dropped off at the post office.
Emails:
If you have any questions or concerns, please refer to my contact page in my shop or email "[email protected]" with your order number and the issue and I will do my best to assist you. Please do NOT DM about order inquiries.
Please allow me 1-5 business days to reply to your emails, if you haven't heard a response from me with in that time, please check your spam/junk folder before bumping your email! Thank you!
Lost or Stolen Packages:
Once I have handed over your package to the post office, I am no longer responsible for your package. Im NOT responsible for lost or stolen packages. Please contact your local post office for more information regarding your package or to file a claim.
All US orders up to $100 USD are automatically insured. Please purchase extra insurance on orders over $100 USD.
Missing/Damaged Items:
If your package arrives with missing items or your items are damaged, please email me via within 14 days with your order number and pictures of the damaged item. Depending on my available stock, I will resend out your order again or refund you. I can not guarantee I will be able to replace the item if you decide to email me past the 14 day deadline. If you decide you would like a replacement, you will need to send the product back to me so I can send you a replacement. I will cover the cost of your shipping label.
Tariffs and Fees:
I am NOT responsible for paying any additional fees once I have handed your package over to USPS, UPS, FEDEX, DHL, etc. YOU are responsible for any custom fees or additional charges on your package that may occur during transit.